jessica
16 Oct, 2026
titik lokasi turun tidak sesuai dengan deskripsi yang tertera,yang tertera di situ di sebrang mall moi.sedangkan turunya di shell.kan ga sesuai tolong di ubah titik nya
Baraya Travel Bus Reviews
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Baraya Travel Bus Reviews
View each and every review and rating on a particular bus operator in Indonesia that our trusted and satisfied customers have provided on the redBus platform. Each and every review, whether a positive or negative one, is kept on the redBus platform to help a customer make an informed decision when choosing their bus operator. A customer can view the feedback given by a traveler on any particular bus operator. All they would have to do is click the “Ratings & Reviews” button on the Baraya Travel’s tab and view what travelers have to say about the operator. The “Ratings & Reviews” tab also displays what travelers have liked about Baraya Travel such as the amenities provided, driving etiquette, rest stops, etc. Search for Baraya Travel reviews before booking a bus ticket online.
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How do I submit a review on Baraya Travel?
redBus follows the motto of always finding ways to improve every customers' travel experience with Baraya Travel. And though redBus has nearly perfected this model, there is always room for improvement. This is why a customer’s voice matters. The “Ratings & Reviews” tab on the redBus website offers an insight into a passenger’s journey with Baraya Travel.
A customer can give a review once they have completed their bus journey. An email or push notification would be sent to the customer after their journey where the customer can rate their experience with Baraya Travel. This information would not only help the operator and redBus improve their service but would also help potential travelers make an informed decision when booking their bus tickets online.
FAQ:
How can I leave a review of the company Baraya Travel?
In order to leave a review in redBus is necessary that you have bought a bus ticket of the company Baraya Travel and have made your trip with the company. This way we'll make sure that all our reviews are from real customers.
I have bought my ticket in redBus in Baraya Travel and I have already made my trip, how can I publish my review?
The process is very simple. After making your trip, you'll receive an email to leave a review of the company Baraya Travel. Just refresh your inbox, open the mail and fill it up.
What services does the company Baraya Travel offer in their buses?
Each bus operator has different services and each service has special characteristics. In the section 'Services' you can find the details of each different service of Baraya Travel.
How much is the weight of luggage I am allowed to carry in Baraya Travel?
To find out these details, we suggest you to contact the bus operator directly. In redBus, you can find all the necessary contact information. Go to the bottom of the page and in the 'About redBus' section you will find the 'Companies' link. Click on the corresponding page and find out the phone number and contact address.
How can I buy my bus tickets of the company Baraya Travel in redBus?
The process is very simple. You just have to go to the search bar and type the city that you want to travel to in the source or destination box, then select your travel date and click on the search button. redBus will show you different options for traveling, you just have to choose the bus operator of your choice, the most convenient schedule and buy!
I forgot to buy my return ticket, can i buy it later?
Of course. You can buy on our website or app your return ticket at the time you want, usually up to 4 hours before your bus leaves. We recommend buying them a few days in advance and thus take advantage of our offers and promotions.
Do I need to pick up my ticket once I have bought it through the mobile app of redBus?
It's not necessary. When buying with redBus, a digital ticket will arrive in your inbox. On the day of your trip, go to the terminal and look for the counter of the bus operator, present the e-ticket and the company will give you another.
How many hours in advance should I be in the agency or terminal to change my e-ticket?
It is recommendable to be 1 hour before at the counter to be able to change the e-ticket issued by redBus for that of the bus operator.
In case of a problem, how do I contact the customer service department of redBus, Indonesia ?
If you need help with your purchase or if you have any questions about a particular bus operator or route, you can contact the redBus customer service department in Indonesia by dialing +6281290006420 or by sending an email to support@redbus.id
Customer Reviews
4.66
424
What customers are saying
Loved by travelers
Staff behavior (536)
Cleanliness (477)
Bus Pick-Up Time (465)
Bus Drop Time (443)
Seat comfort (426)
Bus Boarding Experience (328)
Value for Money (283)
Rest Stops (275)
Food (140)
Could be better
Bus Pick-Up Time (51)
Reviews
fauzaan rafi
27 Sep, 2026
Proses kedatangan armada di lokasi penjemputan awal berjalan dengan sangat disiplin dan tepat waktu sesuai dengan jadwal.
Aidul Raihan
17 Oct, 2026
Driver salah paham mengenai titik turun, saya minta diturunkan di mana seolah paham tapi salah belok akhirnya saya turun jauh dari titik yang sudah driver setujui di awal. Maksud saya sekedar memastikan ke penumpang lokasi persis titik turun apa salahnya? Saya juga akan terima jika SOPnya melarang driver merubah rute sedikit berbeda. Tapi karena dibolehkan saya pikir tidak ada masalah.
mola
16 Oct, 2026
Kualitas pelayanan dari pihak bus harus lebih ditingkatkan lagi, karena terkadang waktu penjemputannya tidak sesuai dengan jadwal yang ditentukan.
Tri Ariyani
07 Oct, 2026
Suasana dan fasilitas di dalam kendaraan terasa sangat nyaman bagi penumpang.
Stephan
10 Oct, 2026
Pengemudi merokok sejak keberangkatan dari Jakarta. Meskipun tidak sepanjang perjalanan, tindakan tersebut dilakukan di awal saat menjemput penumpang. Selain itu, ada penumpang lain yang ikut merokok sambil duduk di bagian depan.
Erwin Bani Adam
09 Oct, 2026
Dear Admin HRD Baraya Travel, saya mau usul sekaligus komplen, tolong supir yg berdinas hari : Jumat, 9 Oktober 2026 rute Kuningan - Surapati pukul 16.35 dari pool Tebet kasih Surat Peringatan / SP kepada supir tersebut, dikarenakan dia sangat tidak kompeten! sepanjang jalan dari tebet sampai exit toll pasteur bandung tidak berhenti TELFONAN ini sangat merugikan banyak pihak. akibatnya estimasi perjalanan menjadi sangat lama, membawa mobil sangat pelan sambil menelfon sepanjang jalan dan membahayakan keselamatan jika tidak segera ditinjak lanjuti, ini akan merugikan perusahaan anda. perusahaan sebesar baraya harus rusak karena ulah oknum supir seperti itu. kalo perlu tolong dipecat saja. lebih baik kehilangan 1 supir daripada nama baik perusahaan jelek. Tugasnya supir itu "mengantar penumpang", kalo merasa telfonnya lebih penting jangan jadi supir
Kurniawan Arief
06 Oct, 2026
Kondisi bus sangat nyaman untuk ditumpangi dan waktu tempuh perjalanan sesuai dengan jadwal yang ditentukan.
Helmi Hamzah
05 Oct, 2026
Fasilitas serta pelayanan armada dinilai sangat bagus dan sebanding dengan biaya yang dikeluarkan.
sri dewi girsang
04 Oct, 2026
Pengalaman berkendara bersama jasa travel ini dinilai sangat luar biasa, nyaman, serta memuaskan bagi penumpang.