Armini
27 Jun, 2026
Secara keseluruhan perjalanan terasa baik.
Kencana Shuttle Bus Reviews
Get 25% discount + 20,000 cashback
ONWARD DATE
Kencana Shuttle Bus Reviews
View each and every review and rating on a particular bus operator in Indonesia that our trusted and satisfied customers have provided on the redBus platform. Each and every review, whether a positive or negative one, is kept on the redBus platform to help a customer make an informed decision when choosing their bus operator. A customer can view the feedback given by a traveler on any particular bus operator. All they would have to do is click the “Ratings & Reviews” button on the Kencana Shuttle’s tab and view what travelers have to say about the operator. The “Ratings & Reviews” tab also displays what travelers have liked about Kencana Shuttle such as the amenities provided, driving etiquette, rest stops, etc. Search for Kencana Shuttle reviews before booking a bus ticket online.
Kencana Shuttle Bus Routes & Timings
OFFERS
BUS
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Valid Till 31 Dec
BUS
Get 5% discount + 10,000 cashback
Valid Till 31 Dec
1/2
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How do I submit a review on Kencana Shuttle?
redBus follows the motto of always finding ways to improve every customers' travel experience with Kencana Shuttle. And though redBus has nearly perfected this model, there is always room for improvement. This is why a customer’s voice matters. The “Ratings & Reviews” tab on the redBus website offers an insight into a passenger’s journey with Kencana Shuttle.
A customer can give a review once they have completed their bus journey. An email or push notification would be sent to the customer after their journey where the customer can rate their experience with Kencana Shuttle. This information would not only help the operator and redBus improve their service but would also help potential travelers make an informed decision when booking their bus tickets online.
FAQ:
How can I leave a review of the company Kencana Shuttle?
In order to leave a review in redBus is necessary that you have bought a bus ticket of the company Kencana Shuttle and have made your trip with the company. This way we'll make sure that all our reviews are from real customers.
I have bought my ticket in redBus in Kencana Shuttle and I have already made my trip, how can I publish my review?
The process is very simple. After making your trip, you'll receive an email to leave a review of the company Kencana Shuttle. Just refresh your inbox, open the mail and fill it up.
What services does the company Kencana Shuttle offer in their buses?
Each bus operator has different services and each service has special characteristics. In the section 'Services' you can find the details of each different service of Kencana Shuttle.
How much is the weight of luggage I am allowed to carry in Kencana Shuttle?
To find out these details, we suggest you to contact the bus operator directly. In redBus, you can find all the necessary contact information. Go to the bottom of the page and in the 'About redBus' section you will find the 'Companies' link. Click on the corresponding page and find out the phone number and contact address.
How can I buy my bus tickets of the company Kencana Shuttle in redBus?
The process is very simple. You just have to go to the search bar and type the city that you want to travel to in the source or destination box, then select your travel date and click on the search button. redBus will show you different options for traveling, you just have to choose the bus operator of your choice, the most convenient schedule and buy!
I forgot to buy my return ticket, can i buy it later?
Of course. You can buy on our website or app your return ticket at the time you want, usually up to 4 hours before your bus leaves. We recommend buying them a few days in advance and thus take advantage of our offers and promotions.
Do I need to pick up my ticket once I have bought it through the mobile app of redBus?
It's not necessary. When buying with redBus, a digital ticket will arrive in your inbox. On the day of your trip, go to the terminal and look for the counter of the bus operator, present the e-ticket and the company will give you another.
How many hours in advance should I be in the agency or terminal to change my e-ticket?
It is recommendable to be 1 hour before at the counter to be able to change the e-ticket issued by redBus for that of the bus operator.
In case of a problem, how do I contact the customer service department of redBus, Indonesia ?
If you need help with your purchase or if you have any questions about a particular bus operator or route, you can contact the redBus customer service department in Indonesia by dialing +6281290006420 or by sending an email to support@redbus.id
Customer Reviews
4.52
10
What customers are saying
Loved by travelers
Staff behavior (110)
Cleanliness (106)
Seat comfort (102)
Bus Drop Time (102)
Bus Pick-Up Time (88)
Bus Boarding Experience (60)
Value for Money (47)
Rest Stops (37)
Food (26)
Could be better
Bus Pick-Up Time (12)
Reviews
rizki
26 Jun, 2026
Shuttle terasa sangat bagus, dengan kursi captain seat, leg rest, dan sandaran kepala yang nyaman. Tidur di perjalanan tidak membuat sakit leher, berbeda dengan shuttle lain. Sangat memuaskan dan pasti akan menggunakan kembali.
Karel Kurniawan
26 Jun, 2026
Bus berangkat tepat waktu dan terasa nyaman terutama di kelas VIP. Kekurangannya hanya tidak tersedia minuman.
Aang Maulana
24 Jun, 2026
Biasanya merasa pusing saat naik bus, namun kali ini tidak. Bus terasa nyaman terutama di kelas VIP.
Shaido
26 Jun, 2026
Shuttle bagus dan nyaman.
Kusma Andri Yana
24 Jun, 2026
Harga tiket sangat terjangkau, namun jadwal keberangkatan tidak tepat waktu. Hal ini membantu penumpang yang terlambat, tetapi mengecewakan bagi penumpang yang datang tepat waktu.
Tamrin
19 Jun, 2026
Fasilitas pengisian daya ponsel tidak berfungsi dan tidak tersedia ruang tunggu yang nyaman.
Shopia ameilia e
16 Jun, 2026
Kondisi armada dirasa sangat nyaman serta jadwal waktu keberangkatan bus terpenuhi secara tepat waktu.
Tiara Alviani
16 Jun, 2026
Kualitas pelayanan secara keseluruhan dinilai baik meskipun sempat mengalami keterlambatan keberangkatan selama lima belas menit. Tarif tiket yang ditawarkan tergolong sangat murah, kondisi mobil bersih serta tidak berbau, didukung oleh sikap pengemudi dan staf yang sangat ramah.
Tanti Fitria
12 Jun, 2026
Pengalaman naik Kencana sangat menyenangkan, drivernya sangat membantu. Saya pasti akan menggunakan Kencana lagi di lain waktu.