Ferry & Ferizy Tickets Online

Child fare policies and discounts (if any) are set individually by each ferry operator. We recommend selecting your preferred route and checking the Booking Policies section to see exactly what rules apply to your little travelers!

The Luggage fare policy may vary depending on the respective ferry operators and their terms & conditions. Kindly select your preferred source and destination, and refer to the Booking Policies section for the details. redBus is not liable for any losses/damages to the luggage or personal items like purses, wallets, money, jewellery, a. Passengers must not carry any goods or other articles that are prohibited under law- like weapons, inflammable, firearms, ammunition, drugs, liquor, illegal products/drugs, hazardous materials.
Pets and livestock are strictly prohibited on board unless mentiones specifically c. Food items with strong odors items (durian, fermented foods) are strictly prohibited on board d. Overweight luggage may incur additional charges. Operators reserve the right to deny boarding or charge an additional amount in case a passenger is traveling with extra luggage than what is mentioned above.

Pets and livestock are not allowed on-board even if they are in a carrier, crates or cage unless operator mentiones specifically.

Date changes and rescheduling depend entirely on the specific ferry operator’s policy. You can easily check if your ticket allows changes by following these steps: Step 1: Go to the "My Bookings" tab on the home page. Step 2: Select the ticket you wish to change. Step 3: Scroll to the "Booking Policy" section to see if the ticket is reschedulable and click the link to read the full details.

Ticket Cancellation is subject to the Ferry operator’s policy. a. Tap on the My Bookings tab on the home page. Tap on the ticket that you want to cancel. b. On your ticket details page, tap on the Cancel button below the ticket details section. This button will be disabled if the bus operator does not support cancellation or the cancellation policy is not applicable at the time of cancellation attempt. c. On the next screen, click on

Note: Ticket Cancellation and reschedule is subject to the Ferry operator’s policy. a) Tap on the 'My Bookings' tab on the home page. Tap on the ticket for which you want to see the cancellation or reschedule policy. b) Under the booking policy section, you can see if the ticket is cancellable and/or reschedulable. Click on the Booking Policy link to view the policy in detail.

Ferry schedules are determined by the operators and are displayed on our redBus platforms in real time. If your preferred time slot is unavailable, you may choose from other available departures on the selected route. Please note that some ferry services operate on fixed schedules and may have specific timing restrictions. Refer to the operator's terms and conditions for more details.

Yes, we recommend booking your ferry tickets in advance, especially during peak travel seasons and for popular routes. Early booking helps secure your preferred departure time, ensures availability, and may offer better fares, as ticket prices can increase closer to the travel date. With redBus, you can book ferry tickets well in advance, giving you greater flexibility to plan your trip and avoid last-minute availability issues. Some ferry operators may also offer discounts or promotional fares for early bookings.

The cheapest day to go on a ferry can vary depending on the route and operator. Generally, Week days like Monday to Thursday tend to have lower fares compared to weekends when demand is higher. To find the cheapest day for your specific ferry route, use redBus to compare prices and availability.

Booking online via redBus is the best way to get the most affordable ferry tickets. It is significantly cheaper than buying tickets at the port terminal window, where you will miss out on exclusive online discounts. To secure the best possible price, follow these quick tips:


• redBus offers:Download the redBus app or visit the website to avail redBus offers. Book in Advance: Ticket prices are often lower when you book early rather than waiting until the last minute.
• Travel During Off-Peak Times: Fares are typically lower if you are flexible with your travel dates and choose weekdays or non-holiday periods.
• Compare and Save: Use the redBus platform to easily compare different ferry operators, schedules, and exclusive package deals all in one place.
• Promotions and Discounts: : Keep an eye on the special promotions, discounts, or package deals offered by ferry operators.

For any assistance with your journey, reach out to our support team via self-help/ email us @grievanceofficer@redbus.id/ social media IG & X: @redbusindonesia/ Call +62 21 39706060. 

redBus provides multiple secure payment options for ferry tickets. Options may vary by country and route: * Credit / Debit Cards (Visa, Mastercard & others) * Online Bank Transfer/ VA payment * E-Wallets (local popular wallets- OVO, GoPay, ShopeePay, Dana etc) For the latest options, check the payment page during booking.

Transactions on redBus are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, redBus uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.

The refund is determined based on the base ticket fare, excluding the non-refundable amount. Once successfully processed, the amount is credited back to the original payment method within 7-14 working days (excludings Holidays and weekends) or more depending on your bank.

Payment failures may occur due to network issues, bank maintenance, or security checks etc. In rare events, if the payment fails and the ticket confirmation has yet to be sent out, your money will be refunded. If redBus has not received the payment, and your payment is pending at the payment gateway depending on the bank, it will be refunded automatically to your original within 7-15 working days (excludings Holidays and weekends) or more depending on your bank. Before booking a new ticket, please check if you have receive the ticket confirmation via message & email etc"

Customers who create their first account on redBus, they will receive a discount code for upon successful registration. Additionally, redBus frequently notifies users of upcoming promotions and offers.

To receive a discount/cashback when booking a bus ticket, please visit the redBus Offers Page to stay informed about current promotions and exclusive deals on ferry. Copy and paste the discount code in the payment checkout page to take advantage of the offer

You need to check the terms and conditions of the code, including its expiry date. Coupon codes are often restricted by terms like being for new users only or applicable to certain countries or products. Ensure you enter the code in the "Discount Code" section during checkout and click "Apply". If you have verified the terms and conditions and believe there is an issue, you can contact customer service for assistance.

Step 1: Find Your Trip & Select Seats Search: Open the redBus app or website, enter your Origin, Destination, and Departure Date, and click "Search Ferry". Choose Ferry: Browse the available options and click "Select" on your preferred ferry time. Pick Seats: Select your desired seat(s) on the deck map. Proceed: Click "Continue" (for one-way trips) or "Select Return Trip" (for round trips).
Step 2: Passenger Details & Checkout Passenger Info: Fill in the contact details for the primary booker and the names/details for all passengers alomh with Passport details (If mandate option). Review: Double-check your journey details, travel times, and the final price summary. Discounts: If you have an offer code, enter it in the "Discount Code" section and click "Apply". Policy Check: Review and check the box to agree to the Ticketing Policy & Terms.
Step 3: Secure Payment & Confirmation Pay: Choose your preferred payment method (Card, Net Banking, Wallet, etc.) and click "Pay Now". Confirmation: Once payment is successful, your Order Summary/Ticket will be instantly generated.

⚠️ Important Post-Booking Instructions:

📧 Ticket Delivery: Your Order Summary will be automatically emailed to you and will also be available under the "My Bookings" section of your redBus account. If you do not receive it, please reach out to support before attempting another booking.
⚓ Boarding Day Rules: Arrive at the ferry terminal at least 1 hour before departure for domestic travel and 2 hours before departure for international travel and It is always advisable to check specific visa requirements on 'Government Official websites' for your nationality Mandatory Printouts: Ferry terminals require passengers to present a printed copy of the ticket along with a valid photo ID at the check-in counter to collect the boarding pass.

To avoid any inconvenience during boarding, we recommend checking the specific requirements of your departure terminal in advance. Important: It is mandatory to carry and present a printed ticket, as some ferry terminals currently do not accept e-tickets alone for boarding pass issuance.

Ferry terminals require passengers to present a printed copy of the ticket along with a valid photo ID at the check-in counter to collect the boarding pass. To avoid any inconvenience during boarding, we recommend checking the specific requirements of your departure terminal in advance. Important: It is mandatory to carry and present a printed ticket, as some ferry terminals currently do not accept e-tickets alone for boarding pass issuance.

Yes, all luggage undergoes standard security screening by terminal security guards before departure. Please ensure you are not carrying any prohibited or restricted items to avoid delays during the customs clearance process.

Once a booking is confirmed, travel details cannot be edited online via the app or website due to security and immigration regulations. If you misspelled a name or entered an incorrect passport number, please contact our Customer Support team immediately. We will coordinate with the ferry operator to see if the information can be updated before your departure.

No, ferry tickets are strictly non-transferable. For security and immigration purposes, the passenger details on the ticket must match the traveler’s passport exactly. If someone else wishes to travel, they will need to book a new ticket.

All travelers need a passport with 6 months validity to board a ferry to Batam, Bintan, and other islands that are part of international borders. Also, check entry requirements before planning your travel.

Documents are necessary and subject to Cross-Border Travel Policy specified by the Ferry operator. * Passport is a must and with a validility for at least 6 months from the date of travel. * Your Ferry ticket copy at the time of boarding and immigration * Collect the boarding pass at Ferry terminal/ counter Note: It is always advisable to check specific visa requirements on 'Government Official websites' for your nationality before planning your trip. Please ensure the necessary embarkation cards have been filled up before any customs clearance and seek assistance from the officers on board if the passenger requires any assistance.

Travel to Indonesia: It is recommended to check the Indonesian Embassy website > before booking your tickets - 

* Passport: Make sure your passport is valid for at least 6 months from your arrival date
* Proof of Finances: Sufficient cash (usually minimum USD 50 per day) or valid credit cards to cover expenses.
* Accommodation: Confirmed hotel booking or address of stay.
* Return/Onward Ticket: Proof of your departure from your origin country within your permitted stay period (printed copies are highly recommended).
* To check if a Visa is required based on your nationality, visit Indonesia's official website- Ministry of Immigration and Corrections. 
* For Singapore and Malaysian citizens, Visa is not needed to enter Indonesia for a short period of up to 30 days.
* All passengers traveling to Batam/Bintan (Indonesia) are required to complete the All Indonesia Digital Arrival Card (DAC) within 72 hours before arrival. The form can be filled online at allindonesia.imigrasi.go.id or via the official All Indonesia app (Android & iOS). After submission, passengers will receive a QR code by email, which must be presented to immigration and customs.
* Mandatory Digital Arrival Card (DAC). 

Travel to Singapore: * Passport: Valid for at least 6 months from your date of entry - 

*SG Arrival Card (SGAC): All short-term visitors must submit the SGAC online via the official ICA e-Service <> or MyICA Mobile app within 3 days before arrival
* Proof of Finances: Sufficient cash (usually minimum USD 50 per day) or valid credit cards to cover expenses.
* Accommodation: Confirmed hotel booking or address of stay.
* Return/Onward Ticket: Proof of your departure from your origin country within your permitted stay period (printed copies are highly recommended). Note: It is always advisable to check specific visa requirements on 'Government Official websites' for your nationality before planning your trip :
* Visa Requirement by Country: https://www.imi.gov.my/index.php/en/main-services/entry-requirement-into-malaysia-en/> for more details:
* For E-VISA- https://malaysiavisa.imi.gov.my/

Travel to Malaysia * Passport: Valid for at least 6 months from your date of entry - 

* Malaysia Digital Arrival Card (MDAC): Must be filled out on the official Immigration Department of Malaysia Portal within 3 days before arriving. Note: It is always advisable to check specific visa requirements on 'Government Official websites' for your nationality before planning your trip
* Visa Requirements: https://www.ica.gov.sg/enter-transit-depart/entering-singapore/visa_requirements
* Singapore Arrival Card (SGAC) and Electronic Pass (e-Pass)- https://eservices.ica.gov.sg/sgarrivalcard

A Cross-Border Travel Policy is a set of governmental guidelines and bilateral agreements that govern the movement of individuals, tourists, and goods across international borders. It ensures secure, sustainable, and efficient border crossings by outlining entry requirements, visa regulations, customs rules, and security screenings.
Passengers are required to complete the Digital Arrival Card process before arrival. The form can be filled online at the official webistes or app (Android & iOS). After submission, passengers will receive a QR code by email, which must be presented to immigration and customs. Note: Refer to the terms and conditions shared on ticket or by the Ferry operator.